First Alternative Car Insurance Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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LvlMs's Review of First Alternative Car Insurance

10th Aug 2006

Overall Rating

0 stars
  • Value for money
    1 stars
  • Customer Service
    0 stars
  • Have you made a Claim
    Yes

First Alternative are cheap for car insurance, but there's a reason for that. I made a claim after writing my car off during the bad weather last winter. They did eventually pay out, but despite having a fully comprehensive insurance policy, they did not provide me with a courtesy car (because they won't if your car is a total loss - go figure), so I had no transport for 4 months while they tried to grasp the concept of paying out on a very straightforward claim. Now I'm being chased by debt collectors having cancelled my cover with them as soon as I was able to, because I can't explain to their Indian-based call centre operatives that I sent back their insurance certificate and told them I wanted to cancel months ago.

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