ajk52's Review of First Direct Current Account
7th Aug 2006
Overall Rating
- Customer Service
- Ease of use
You can call First Direct 24 hours a day and you get put straight through to an English speaking person. No ridiculous menus, and no Indian call centres.
My debit card was cloned and my identity was used to set up some direct debits with various people, and First Direct were very very helpful. Their fraud department is top notch, and they got my new card out to me in days.
They don't have any branches so you can't see anyone in person, but you can do a lot of things at HSBC branches anyway (like pick up new cards).
I think being able to get through to someone on the phone in a few seconds is what makes them stand out from other banks. I have never had any problems with them, and I would definitely recommend them.
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