air berlin review

Picture courtesy of mike.

Average Ratings
Flight on time?5.6/10 Based on 7 ratings
Customer service5.7/10 Based on 7 ratings
Comfort on flight6.3/10 Based on 8 ratings
Quality of food5.2/10 Based on 7 ratings
Value for Money5.2/10
Reviewer Rating5.8/10
Overall Rating5.3/10 Based on 10 ratings
56% Recommended5 out of 9 Reviews

Review of Air Berlin

By fishergeezer on 7th Aug 2006

fishergeezer's Ratings
Flight Date07/06
Flight From - ToStansted TO Palma
Ticket classEconomy
Flight on time?2/10
Customer service0/10
Comfort on flight2/10
Quality of food2/10
Value for money1/10
Overall value1/10
no fishergeezer's recommendation

Good Points

Sweet on entry, was really nice on both out and in. No joke.
Free beach ball for the kids kept them amused all week.
Basic sarnie but was quite nice.

Bad Points

Idiots! Lost whole passenger list on return denying all of one agents passengers existed. This is after they confirmed the day before that we were on the flight.
Having to confirm the day before that the flight will go. This is a cost to the passenger from abroad which will take approx. 5 Min's. £5 on a mobile!
Did not cater for English in that virtually all magazines were German only and even a call to the England phone line is German to start with. If I phoned Germany I'd expect that, not England.
Cabin staff seemed abrupt.
Both in and out flights were delayed.
Check in was a nightmare even after they found the list! Managing one group(4) of customers per 15 Min's. Without this list the flight would have been half empty! Idiots. Went from 4th in the queue to 5 from last after being pushed around Palma airport by incompetent staff. At one point they suggested we all left the airport and headed off to the travel agent.
Seats small and I'm only 6 foot.
Headphones cost and screen positions not great. Did not bother with this.

General Comments

Will avoid if possible in the future. German efficiency has vanished going by Air Berlin.

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