Lloyds Bank Platinum / Gold Current Accounts Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

From 3 ratings and 14 reviews

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Kieran McGeehan's Review of Lloyds Bank Platinum / Gold Current Accounts

3rd Aug 2006

Overall Rating

5 stars
  • Customer Service
    5 stars
  • Ease of use
    5 stars
Good Points

Excellent customer service
Excellent package
Easily accessible via internet, telephone or in person
Personal service with direct dial telephones


Bad Points

Some desk staff are a little too keen on trying to cross-sell products


General Comments

I have been a customer with Lloyds TSB since I fell out with Halifax in 2001. During which time I have been in financial difficulties, but they did not treat me any differently.

With the help of the management at my local branch of Lloyds, I no longer struggle with my finances.
Now I arrange most things through them; My current and savings accounts, credit card and insurances, and I have never had a bad word to say about them.

I can access all of the information I want out of hours via telephone and internet. The Internet Banking facility is fantastic, and it works.
Even when I call in, the queues never last more than a couple of minutes, and the staff are always friendly, helpful and polite.

They do try to have me sign up to a new product every month or so, but they are in business after all.

A lot of other companies could learn a thing or two by the way Lloyds treat their customers.

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