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Picture courtesy of Angela Elliott.
| Reception | 3.5/10   |
|---|---|
| Customer Service | 1.7/10 |
| Reliability | 2.3/10 |
| Extra Features | 2.1/10 |
| Value for Money | 3.7/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.5/10 |
By joarnold on 2nd Aug 2006
| Value for money | 2/10 |
|---|---|
| Overall value | 0/10 |
 joarnold's recommendation | |
Cheaper calls with no minimum call charge.
Very bad customer service. I switched in May 2005 and have only received one proper bill, and then nothing for a whole year! The problem is still not sorted out even now.
My main complaint with The Post Office Phone Service has been in not receiving regular bills. I received my first bill for line rental and then my second bill 3 months later, but nothing since. I called their customer services a number of times to be told a bill would be sent to me, but nothing. It has now been a year since I have had a bill, and they still can't seem to sort it out. I complained to their head office, but I received no response at all. I am now switching to a different provider, and no doubt I will get a final bill straight away!
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 1 | 0 |
Total Respect: +1
Would you like to see a review that's not being listed?
yvonne reeves
on 2nd Mar 2007