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- ALL123's review
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| Value for Money | 6.1/10  |
|---|---|
| Overall rating | 5.1/10 |
By ALL123 on 29th Jul 2006
| Value for money | 5/10 |
|---|---|
| Overall value | 5/10 |
 ALL123's recommendation | |
The facilities provided are indeed very good. The facility is large and the equipment provided is plentiful.
I attend the Total Fitness gym in Cottingham/Willerby near Hull.
This gym is very poorly managed which is a great shame because the facilities on offer are excellent.
Broken gym equipment can be left unrepaired for 2/3 months at a time. I have complained about the very poor TV reception many times, unwatchable picture with subtitles that stick and can stay on throughout a whole session.
Staff exhibit a complete lack of training in customer care, are bad mannered and react badly to customer complaints. On one occasion when I pointed out the appalling TV picture the duty manager pointed out it was due to poor satellite reception, we were watching the snooker coverage of the world championship in April.
The weights area now has far too much equipment making it just a matter of time before someone is injured.
Toilets are filthy.
When I joined I was told there was a policy which denied access to the main gym to under 18's if this policy still exists it is clearly not enforced.
I have been a member at Total Fitness since it opened in this area so I have seen it go into decline. Come on Total Fitness don't abrogate your responsibility by blaming local staff, the management of these facilities it is your responsibility to ensure training programmes are in place to guarantee the delivery of a first class product to your customers. Sort this out or like many others I will vote with my feet!
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 1 | 0 |
Total Respect: +1
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