Safestyle UK www.safestyle-windows.co.uk Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

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vic0887's Review of Safestyle UK www.safestyle-windows.co.uk

28th Jul 2006

Overall Rating

2.5 stars
  • Value for money
    2.5 stars
Good Points

Cheap
Quick


Bad Points

The sales man
Too quick! The job was not completed to a high standard


General Comments

I asked Safestyle UK for a quote on all my new doors and windows for my house. The sales man was at my house for several hours. The prices began at £16000, then with a 50% discount it somehow came down to £9500, and after an unsure look at the salesman, the quote came down to £8000 or £7500 if we signed that day. We stated in no uncertain terms that we weren't going to sign that day, so he reduced the quote again to £4500. Guess what? We signed!

The day of the fitting was fine, and the guys were pleasant and got on with the job. I was impressed that the whole house was done in a day, and it was left tidy. Although there was the odd bit of ripped wall paper in one room, but it didn't seem to matter.
A few days later a guest came and pointed out that the bay window sill had not been sealed. We then noticed a broken coping stone which had been broken during the fit.

We called them, and they arranged to come out on a specified date, but they did not arrive until the following day when we were out.

A month later they came and sealed the widow, and they also fixed the now catching front door, but they could not fix the coping stone, and they left promising to get someone else to come out. No one came, so I telephoned them to chase them up, and eventually another engineer came out.

On arriving, he noticed the tiles above our front window had given way from the weight of the window. Again, he couldn't fix this, and someone else would have to.

No one came, and when I phoned they didn't know anything about it. Eventually, after much hounding everything was fixed. I tried to make a complaint but it went unheard.

In my opinion, if you're going to use them. check all the work very carefully, and withhold payment for as long as possible until you're sure it's right. Don't take out the finance either - it's a killer.

The fitters are under too much pressure to get the job done in a day. I'd rather have had them here for two or three days and had a proper job done, rather than have the job rushed.

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