Crown Resorts Horizon Review

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Crown Resorts Horizon
2.9 stars
Average rating for this product is: 2.9 out of 5

From 2 ratings and 15 reviews

Thumb down 47% of users recommend this product

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Gill Georgiou's Review of Crown Resorts Horizon

27th Jul 2006

Overall Rating

1.5 stars
  • Value for money
    1.5 stars
  • Board Basis
    Half board
  • Accommodation
    2.5 stars
  • Food
    1 stars
  • Location
    2.5 stars
  • Date of stay
    July 2006
  • Tour Operator
    Thompson
  • Customer Service
    2.5 stars
  • Resort
    3.5 stars
Good Points

The hotel was clean
Most of the staff were friendly
I am vegetarian and the restaurant manager was very helpful, offering special meals for me
Nice pool


Bad Points

Despite numerous requests from many guests, the manager refused to switch on the air conditioning in the main hotel. Everywhere except the bedroom was unbearably hot. It was impossible to stay in the main hotel without pouring sweat.

The food on the self service buffet was awful, and it was lukewarm and the same rubbish every night, prepared hours in advance and dried up by the time it was served. There was much better food available in the local bars at a reasonable price.

The charge for a couple of teabags in the room was £2 a day, even for the all inclusive guests!!

The third bed was a fold down settee, and it was very uncomfortable.

One evening, my son felt ill and we had run out of bottled drinking water. I went to reception at about 1am to ask to buy some, and I was told in no uncertain terms by a very surly man that the bar was closed, and if we were thirsty we would have to drink the tap water as there would be no drinking water available until the following morning, even though we had already been advised by the Rep not to drink the tap water.

The two-man daytime entertainment team did a pretty good job during the day, but the night time entertainment was appalling. The only time I was entertained was on the occasions when it was so bad it was hysterical. We stayed for a week and there was not a Greek evening for the whole time.


General Comments

I would not recommend the Crown Resorts Horizon Hotel in Paphos. I don't think it deserves the 4* rating the Thompson brochure gave it. The Rep was very helpful and passed on all the guests' comments to the manager. Several guests complained personally to the manager regarding the air conditioning and entertainment, but found him dismissive. One guest was told the air conditioning was too expensive, and another was told it was because the guests insisted on opening windows, so it was their fault the air conditioning was switched off!!

I have stayed in Cyprus several times as my husband is Cypriot. We usually stay around Larnaca. I prefer Larnaca as there are not so many Brits, and compared to Paphos it is relatively unspoilt by tourists.

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