Toshiba 36ZP38 Review

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Toshiba 36ZP38
3.5 stars
Average rating for this product is: 3.5 out of 5

From 2 ratings and 12 reviews

Thumb up 58% of users recommend this product

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Danone's Review of Toshiba 36ZP38 Widescreen TV

25th Jul 2006

Overall Rating

1.5 stars
  • Value for money
    2 stars
  • Image Quality
    3.5 stars
  • Features
    2.5 stars
  • Time Widescreen TV Owned
    6 - 12 Months
  • Sound Quality
    4 stars
Good Points

Good sound quality, and a pretty good picture


Bad Points

Customer Care


General Comments

After having my Toshiba 36ZP38 28in widescreen TV for about seven months, when things started to go wrong for the second time; first the screen developed a high pitched hum, and soon after that the picture started to curl at the sides, I tried to get a replacement, as this is the second time it has gone wrong. After talking to Curry's customer support, they told me that because I have had it over the 28 day exchange period, it would be up to the store manager whether to change it or send it away for repair again.

So I rang the store that I bought it from and offered to take it down to them to let them have a look at it, which they said they would do on the phone. When I got there they didn't want to know, and after eventually getting to talk to the store manager, he told me that he would not change it as it had only broken down twice, but if it breaks down again, or three times in all, he might change it then.

It seems to my that Curry's customer care is non-existent, and that all they are interested in is selling things and not in looking after their customers once they have bought something. Because of this, I will never deal with them or any of their subsidiary stores again.

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