Lockwoods Ski Shop, Leamington Spa Review

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3.4 stars
Average rating for this product is: 3.4 out of 5

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Tony H's Review of Lockwoods Ski Shop, Leamington Spa

25th Jul 2006

Overall Rating

0 stars
  • Value for money
    2.5 stars
Good Points

Very good selection of quality
Mostly friendly staff


Bad Points

Awful returns policy
Rude and arrogant manager
Terrible customer service


General Comments

After 4 days of wear of a pair of £60 sandals (during two weeks) the owner refused to provide a refund but would only mend the product. After two further days wear, and on breaking again, the shop owner only under duress, refunded my money. However, he refused to sell me another pair of sandals stating "any normal person would only expect a repair" and that I had high expectations of a pair of sandals. He was also to repair the sandals and sell them second hand when I believe the product was from a faulty batch.

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Members' Comments onTony H's Review

  • lockwoods on 1st Aug 2007

    In this particular instance, Tony H. was particularly unpleasant and irritated the manager, and as a result the manager was not able to provide his usual customer care. The sandals were successfully sold on to someone who was delighted with them.