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- griffitp's review
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Picture courtesy of Ulrika.
| Quality of service | 2.1/10   |
|---|---|
| Layout of shop | 4/10 |
| Value for Money | 5.5/10 |
| Reviewer Rating | 2.9/10 |
| Overall Rating | 2.9/10 |
By griffitp on 18th Jul 2006
| Goods purchased & cost | Wardrobe, £974.00 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 1/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 griffitp's recommendation | |
I purchased a complete bedroom unit from Ikea, which comprised a PAX Stordial wardrobe system from IKEA's Wednesbury Store on June 4th 2006. The items were delivered on 23rd June 2006.
In the store, the wardrobe's dimensions are given as 300 x 65 x 236. We were served by a young lady who we discussed the dimensions with, and she commented that we were lucky that it would just fit into the space we have in our bedroom. The wardrobe alone cost £974
I paid £250.00 to have the wardrobe assembled. When the wardrobe was assembled in our home we found that the hanging brackets on one of the doors actually takes the overall height of the wardrobe up to about 238 centimetres. My ceiling is only 237 centimetres high! Therefore, we cannot put the glass door on our wardrobe.
After speaking to various people, one of IKEA's managers has told us that we will not be compensated for this error, which is clearly the fault of IKEA staff for not informing us of the mistake in the dimensions when we purchased the wardrobe. We now have a wardrobe that only has one sliding door.
I really can not explain to you the distress and disappointment that IKEA has caused my wife and I. My wife has been in tears! We are in a state of limbo, as we can not move back into our bedroom until this matter has been resolved.
The manager would not give his name to me over the phone last evening when I spoke to him. He was extremely discourteous, and he tried to insinuate that I was at fault! My blood is boiling after speaking to him!
Sending the wardrobe back is not an option, as I refuse to pay again to have it disassembled after spending £250.00 to have it assembled.
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I hate Ikea on 14th Nov 2006