Bliss Spa, London Review

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Bliss Spa, London
1.9 stars
Average rating for this product is: 1.9 out of 5

From 1 rating and 12 reviews

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ingridw's Review of Bliss Spa, London

16th Jul 2006

Overall Rating

0.5 stars
  • Value for money
    1 stars
Good Points

Nice facilities
OK treatment


Bad Points

Bad client management
Product pushing
Made me feel like I was on a production line


General Comments

I had a facial at Bliss Spa in London yesterday, which ended up being one of the worst spa experiences I have had so far.

First of all, when I booked, they were pretty unhelpful, and they didn't bother to explain the differences between 2 treatments I asked about, and booked me for a Triple oxygen. A couple of weeks after I booked, I called back to book an additional treatment at the same time. I left a message that no one responded to. The therapist had a really bad cold and kept coughing and sniffing above my face, and didn't wear a face mask, but she got one when I asked her to. The 'Skin consultation' consisted of her recommending some products, rather than any other helpful comments, or tailoring the treatment in any way (or at least making it sound like it). As I was about 10 minutes late, they were very quick to advise that there wouldn't be enough time for the oxygen treatment, so they would do the basic instead, but I would have to be charged for the triple oxygen anyway, as this was initially booked. The salon manager was pretty unhelpful, and in one of those really really caring voices, she said "so sorry we didn't call you back, but we have to take 20,000 calls a week, and so sorry our people didn't advise you on the treatment, but we will have to charge you anyway", and so on...

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