Servis M6011 Washing Machine Review

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0.7 stars
Average rating for this product is: 0.7 out of 5

From 1 rating and 7 reviews

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Washboarder's Review of Servis M6011 Washing Machine washing Machine

13th Jul 2006

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Special Features
    None
  • Durability
    0.5 stars
  • Service & Support
    0 stars
  • Owned Product For:
    6 - 12 months
  • Ease of Use
    2 stars
  • Style
    3 stars
Good Points

Silver finish - look quite good. Fairly cheap to buy


Bad Points

Noisy, unreliable - broke down completely after 9 months average use


General Comments

This Servis M6011 machine always resembled the sound of a jet engine when on its spin cycle, which is very poor for a modern machine.
After 9 months of average use a loud bang was followed by the smell of something burning. The machine had completely died. Unfortunately this was only the beginning of our problems. Servis customer care is virtually non-existant. An engineer, due to call two days after the mishap, never turned up. A visit by an engineer the following week revealed that a circuit board had burnt out. The engineer took this board and indicated that it would take between three and ten days for a replacement to arrive. After ten days, with no contact from Servis, we called their Customer Care line. Absolutely no help whatsoever!. These people constantly say that they will call back but never actually do it. After repeated calls over the next two weeks we were told that the engineer had the part and would contact us to arrange fitting. Unfortunately, I don't think anyone told the engineer because we never saw him. After nearly 7 weeks of waiting for this repair to be carried out we finally have a washing machine again. We now have a Hotpoint!. I can honestly say that I would have to be very, very desperate to buy another Servis, who must be one of the worst companies around in respect of the quality of their goods and customer support. My advice is to steer clear of Servis.

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