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- laurencole81's review
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| Speed Of Loan | 7.5/10   |
|---|---|
| Customer service | 1.1/10 |
| Value for Money | 1.6/10 |
| Overall rating | 1.6/10 |
By laurencole81 on 12th Jul 2006
| Customer service | 0/10 |
|---|---|
| Value for money | 0/10 |
| Overall value | 0/10 |
 laurencole81's recommendation | |
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All I wanted from GE Capital Woodchester car loans was a 'subject to settlement clearance' letter. I had to request this THREE times, in between which I got given a number to ring, which turned out to be the completely wrong department, and therefore I had to go back through to 'customer service' for the fourth conversation. I got told the account was in arrears when it wasn't, and I was told that I would receive the fax within 10 - 15 minutes when they had problems with their systems, and I later found out that I might have to wait anything up to 2 hours to receive it!
This is not good customer service, and I seriously doubt half of them know what they are doing at all! What I wanted was really simple, yet it took 3 phone calls and conversations with several people!?
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