Insparations Sarasota Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 0 ratings and 3 reviews

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lesley marrett's Review of Insparations Sarasota

7th Jul 2006

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Seemed like a very good offer and excellent product


Bad Points

Ordered 7 weeks ago, paid in full 5 weeks ago. Company has no idea where spa is or when it can be deliverd. Very difficult to get a response from anyone once you have paid. poor customer service.Rushed into decision with promise of early delivery


General Comments

Do not use Insparations and most certainly do not pay in full before you have recieved your product.

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Members' Comments onlesley marrett's Review

  • Jo4nne Rank: Corporal on 16th Sep 2006

    Totally agree, we purchased our spa from Insparations Monday 15th May...... As others we were rushed into paying all money immediately...... we were then given a delivery date which was cancelled again and then again, finally our spa was booked in for early call Monday 14th August (two months after paying in full)... As we had not heard from Insparations I phoned them to ask if it was definitely coming, I was told that a letter had been sent out ("you should have had it" was the reply) But I was assured that they would definitely be with me early Monday....
    Monday came and by 10.30 I rang, yet again....... I was told quite abruptly that they were on their way and basically I should allow for traffic....("they are coming from Stoke" was the reply)
    Finally at 12 lunch time two fitters arrived delivering not very much.....I was appalled to find that they were only delivering the spa..... ("has nobody told you that" was the fitters reply)
    No the woman I spoke to on the Friday had failed to mention that we were only receiving one part of our order, although we had paid for every part of our order in full on May 26th... and then again the woman I had spoke to earlier that day, had failed to mention that we were only receiving one part of our order........(NOT impressed....) we have had to make countless phone calls to Insparations for not only the rest of our order but a fault with the spa which took 2/3 weeks to rectify..... We are continuously being told someone will call us back, which they never do, I found customers services to be rude and unhelpful, (not every conversation) expecting us to make allowances for their shipping problems, and being told its the supplier to them that are causing the problem..... (I DON'T CARE ABOUT INSPARATIONS PROBLEMS) Do Not Even Entertain For Fun ....Insparations customer service is Rubbish as are their delivery dates and standards of workmanship.....

  • spabody Rank: Lance Corporal on 18th Oct 2006

    We ordered a Spa from Insparations in August 2006, and we are now phoning them every day, and they now say it will be the end of November before we get our spa. They haven't really given a reason. Off to the CAB now to get some advice. We did go to their showroom and see their operation which gave us peace of mind before we paid, but now we just feel stupid.

  • katiekettle Rank: Lance Corporal on 13th Jan 2009

    I found this review helpful because he gave a reason for his opinion based on the customer care afforded to him by this company.