Written on: 07/07/2006 by automatic (3 reviews written)
See comments below
We purchased the Hotpoint FFA90 in August 2003, it is very noisy, it creaks, moans and bangs! At times it sounds as though some noisy spirit possesses it, but we are fortunate the kitchen is away from the rest of the house, so it doesn't effect normal living, i.e. sleeping, watching TV, listening to music etc!
My main concern is not about the noise, but something VERY DANGEROUS, which Hotpoint customer service doesn't give a damn about.
The milk-shelf on the upper fridge compartment is a large storage easily accommodating 2x 6 pint bottles of milk. When we were choosing an appliance in 2003 this was an important factor, as we have a large family. This shelf is approximately 3-4 foot from the floor, above the freezer compartment.
The year after our purchase the milk-shelf snapped off, it was still under warranty I contacted Hotpoint who arranged for an engineer to replace it. I didn't think any more about it until the engineer informed me they (Hotpoint) were in the process of replacing loads of these shelves.
Having thought this perhaps was a bad batch of shelves I did not pursue the matter any further.
Yesterday the shelf had 2 full 6-pint bottles of milk plus 1 bottle of wine. My wife opened the door and the shelf snapped directly over our 4 year old niece!!!!!
Fortunately everything missed her, although the wine bottle smashed. The shelf had snapped in exactly the same place as the previous one.
I have just been in contact with Hotpoint customer service and explained what had occurred, their response was 'You can purchase a replacement shelf through our spares department' at no stage did he enquire as to the health, or well being of our niece. I informed the customer service representative what the engineer had remarked on during his visit to replace the 1st broken shelf and commented that this must be an inherent design fault; this was totally refuted by the Hotpoint representative. I then asked to speak to a supervisor and was told this was not possible. I then asked someone in superiority to contact me before the end of today; otherwise I will be taking the matter up with Trading Standards Department, to which the response was I would not be receiving a phone call. It appears that this person's attitude and response, no doubt reflects Hotpoint's management mind-set to customer service, to a situation that could have resulted in serious injury, or worse the death of my niece, as being totally callous and uncaring.
I will never ever buy a Hotpoint product, I recommend anyone reading this does like wise.
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