1stquote.co.uk Car Insurance Review

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1stquote.co.uk Car Insurance
1.1 stars
Average rating for this product is: 1.1 out of 5

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fionamaccoll's Review of 1stquote.co.uk Car Insurance

4th Jul 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you made a Claim
    No
Good Points

The insurance quote for me was almost £80 cheaper than the quote from my present insurer, and when I called to cancel my policy, the guy I spoke to was really helpful.


Bad Points

Terrible customer service.


General Comments

I quickly realised that generally, 1st Quote car insurance have an appalling level of customer service. My policy documents eventually arrived with several basic errors. For example, my job title was incorrect, and the value of my car was incorrect (ie. not what I entered when obtaining the quotation). On trying to rectify these problems on two separate occasions, I received not a single acknowledgement to any of my e-mails.

In my experience they are not a great company to deal with. Although the premiums are cheap, if you care about how you are treated as a customer I would not recommend this company.

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Members' Comments onfionamaccoll's Review

  • Papa12345 on 31st Dec 2007

    you must have set it up online incorrect!! put the right details in you dont get these problems!!

  • quincey on 1st Feb 2008

    I must agree with fiona - I had to phone to make alterations, despite filling things in correctly or to the nearest match online. what my documents stated in some areas were made up since there was nothing on the quote form asking the questions! I expect that some of the issues will be from fitting answers from a comparison site to that of the brokers system.