Just2Sofas Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

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4siteinternet's Review of Just2Sofas

4th Jul 2006

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Absolutely none.


Bad Points

Sales staff fobbing me off.
Unable to speak to a manager or anyone capable of dealing with an issue rather than just 'logging' it.


General Comments

I ordered sofas from Just 2 Sofas via an advert in the Telegraph magazine. I paid with my card and when they were delivered on the 20th of March the sofas were different from the ad (shade of color and style etc.). I exercised their 30 day no quibble money back guarantee on the 21st of March. I returned the sofas on the 18the of April (I had to wait for them to be collected), and no refund is forthcoming. I was told a cheque would be sent at the end of the calendar month.
6 phone calls later and still no refund. Responses have ranged from:

Due end of next month.
Cheque sent.
Cheque processed but not sent.
Cheque not processed.
Cheque processed and cheque number given, but not sent.

My complaints were logged and I await a call from a manager.

I am never able to speak to anyone in charge, or anyone who is able to deal with complaints. I only manage to speak to admin staff who can log a call or complaint.

On the last 4 occasions I have informed them that they are breaking their own T&C's and the distance selling act for 30 day refunds, and a refund should have been given on return (as per payment). I ended up having an argument with the sales staff who informed me I had no such right, and I didn't know what I was talking about (despite OFT confirming I was correct). I informed them on the last 4 calls that I would contact OFT and Watchdog, etc. if the situation wasn't dealt with, but obviously they don't care. For every person like me who is prepared to complain all the way, there are probably scores that just give up.

What's galling is they have the returned goods and have no intention of refunding, which is just as bad as taking the money and not delivering the goods in the first place!

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