Have a picture of Royal Bank of Scotland Internet Banking www.rbsdigital.co.uk?, please send it to us.
Picture courtesy of Stunt Gerbil.
| Ease of Use | 8.4/10  |
|---|---|
| Value for Money | 8.5/10 |
| Reviewer Rating | 8.3/10 |
| Overall Rating | 5.9/10  |
By review1357642
on 30th Jun 2006
| Used service for | 1 year and over |
|---|---|
| Ease of Use | 5/10 |
| Value for money | 5/10 |
| Overall value | 2/10 |
 review1357642's recommendation | |
The Royal Bank of Scotland Internet Banking website has clear screens and simple to use menus.
Log in could be more secure by having drop down selections to negate the use of key loggers. It should also be limited to one page rather than 4. The DD menu is really irritating - it always shows your DD, even ones cancelled from 2 to 3 years ago. I can't change my address or personal details online, and there is no secure messaging.
The website has real limitations. Egg for example has fantastic functionality. It is quicker to log in, and you can limit the information that is relevant to you. Additionally, on the RBS site you can't see and amend additional account information that you might want to change. As I live abroad and move around a lot, I use internet banking as my primary means of managing my money. It's so bad with RBS, that I'm considering changing banks.
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