BT Mobile 100 Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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Liz1's Review of BT Mobile 100

29th Jun 2006

Overall Rating

1 stars
  • Value for money
    2.5 stars
  • Tariff Features
    1 stars
  • Time spent with Tariff
    Over 1 Year
Good Points

Good choice of phone.
The tariff features would be good if they actually worked.


Bad Points

BT Mobile are difficult to deal with. The staff frequently don't seem to know the answers to any questions, and are extremely poor at calling back when they promise.

Bills are hard to decipher, particularly regarding remaining minutes.


General Comments

We made repeated efforts at the start of the BT Mobile 100 contract to set up the "free 2 minute calls between two phones on the same contract". First we were told that because we had bought through Carphone Warehouse rather than buying direct, we were not eligible for this feature. Eventually it transpired that it was OK after all, and after many calls to BT Mobile we were assured that this had been set up.

The bills are difficult to decipher. My husband and I are both intelligent, logically-minded people, but we could never quite make sense of them!

We went through every call on a recent bill and added up the calls which should have been free (between the two phones and for less than 2 minutes), and it appeared that they had in fact not been categorised correctly - instead coming off our minutes allowance. When we challenged them on this, it took repeated calls to get an answer, only to be told that 1) we had never had free 2 minute calls, and 2) that we weren't entitled to have them (the Carphone Warehouse argument again, which we had exhaustively explored at the beginning of the contract).

We will not be renewing the contract, and we do not feel we could recommend BT Mobile to others.

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Members' Comments onLiz1's Review

  • Liz1 Rank: Lance Corporal on 29th Jun 2006

    Addendum from LizF: We have now found a letter from BT Mobile (from ~8 months ago) stating that they had set up the 2 minute calls! Good to know they checked their records carefully before 'responding' to our query!

  • Liz1 Rank: Lance Corporal on 29th Jun 2006

    LizF 2nd addendum: Further to the previous comment, BT Mobile have shown no interest in this letter and are sticking to the argument that as our contract is with Carphone Warehouse we should talk to them. I believe that as the service provider BT Mobile should be at least trying to provide the service they told us in writing we would receive.