Written on: 27/06/2006 by Sue72 (1 review written)
I ordered a tent from gear Zone and they sent me the wrong one, and I still haven't received the correct one (this has been going on for nearly 8 weeks). No return phone calls as promised. Only 1 email reply, and I have sent them 4 or 5 emails over the last 2 months. I can't get in touch with them this week as they've turned their phones off so that they can deal with all their new orders due to the launch of their new website!
This isn't a one off. My friend has had a similar problem with them. My friend ordered a sleeping bag 7 weeks ago, and he still hasn't received it, and he too has had no reply to the emails that he has sent to them. Their customer service is awful.
As rated by our community of reviewers
" Stay Away! " Read More
" Not responding to email. " Read More
" Very unhelpful " Read More
Written by senorcharlie
" Great experience and excellent service " Read More
" Return gone wrong " Read More