Sainsburys DVD Rental www.sainsburysdvdrental.co.uk Review

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Sainsburys DVD Rental www.sainsburysdvdrental.co.uk
1.5 stars
Average rating for this product is: 1.5 out of 5

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mcsolid's Review of Sainsburys DVD Rental www.sainsburysdvdrental.co.uk

24th Jun 2006

Overall Rating

1 stars
  • Value for money
    2 stars
  • Content
    3 stars
Good Points

Most of the films you will probably want
Great if you take a long time with each disc


Bad Points

If you send dvds back within 3 days the turnaround time is forever
Customer service is terrible
Lost discs (happened frequently to me) take weeks to be resolved.


General Comments

At first Sainsburys DVD Rental seems like a very good service. Turnaround time is quite fast. HOWEVER, after about half a month the service gets worse and worse. Turnaround time becomes three to four days, the dvds are all from the bottom of your list and the customer service provides no help at all.

After two months I became completely fed up. I phoned up to cancel and they gave me two free months! I am going to use these up but I have already signed up with another company who are actually sending DVDs. I figure any dvd I get now will cost the company.

I made the mistake of sending two dvds in the same envelope. These got lost in the post. The replacements (next two dvds) both got lost in the post on the way to my house. I doubt Sainsburys even sent them. You have to wait 7 days to report it, and another 3 to 4 days for the next dvds to be sent. Also, when you report it you have to do them individually. Instead of having two lost envelopes I have four lost DVDs. My account is now suspened and under investigation. They say it will be sorted within 3 days. If I get another DVD this month I will be very lucky!

Basically, DO NOT USE SAINSBURYS DVD RENTAL SERVICE, unless you like wasting money.

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