hsbc current account review

Picture courtesy of Ben Fuller.

Average Ratings
Ease of use3.9/10 Based on 12 ratings
Customer Service2.6/10 Based on 11 ratings
Reviewer Rating3.2/10
Overall Rating3/10 Based on 23 ratings
30% Recommended6 out of 20 Reviews

Review of HSBC Current Account

By TiV0 on 23rd Jun 2006

TiV0's Ratings
Ease of use1/10
Customer Service0/10
Overall value0/10
no TiV0's recommendation

Good Points

The friend that recommended me getting an account with them, dearly apologised.

Bad Points

Everything. Their charges are ridiculous.

General Comments

I have been banking with HSBC for less than a year, but in my experience with other international banks, they have the poorest service levels.

I went on holiday and accidentally went overdrawn. I have gone overdrawn by 51 pence, for which they charged me £25, and because of that, a direct debit sent my account over their 'agreed' £50 limit for being overdrawn, so it gets sent back, they charge me £30 for it, oh and another £25 gets added for an overdraft 'review fee'.

Overdrawn by £0.51, charge £25, direct debit sent back charge £30, overdraw review fee £25... Account summary £80.51?

I want to move my account, but since they phoned me once and explained their 'benefits' of getting a 'plus' account, I have an agreement with them of some sort of keeping the service for 12 months. In other words, I need to pay them to leave as well, and if I don't pay, they basically kill my credit score.

Important, please be aware that:

  1. For each negative review there may be hundreds of satisfied customers.
  2. None of the information is validated by Review Centre. Reviews are the opinions of the individuals concerned. All Content published is moderated to meet our Terms and Conditions.
  3. We encourage companies to respond to negative reviews by using the comment facility at the bottom of the reviews.

TiV0's review has yet to be rated - Be the first!

How have you found this review?