Sofa Workshop Review

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bahhead's Review of Sofa Workshop

20th Jun 2006

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None


Bad Points

Poor customer service


General Comments

I ordered a Sofa bed from the Sofa Workshop on 27th April 2006, and I have now been told that it will not arrive until the week commencing 31st July. This is totally unacceptable, as it is not within the 6 to 8 week delivery date that I was given when I agreed to pay delivery charges and the price of the sofa.

I was also not informed about the delay in delivery dates for this sofa, which is again unacceptable. To make matters worse, on the 20th June 2006, I was the one that had to call the head office and find out that there was a problem with the leather, and that the delivery date had changed. This was because the staff at the store would not respond to any of my calls, and they kept saying that they would call me back with more information and they never did. According to the central customer services at head office I should have been told that there was a problem with the sofa's leather and the delivery was delayed before.

The amount that I have paid for sofa in April has also been sitting in their accounts gaining interest for the past 3 months, rather than sitting in my account.

Because of this I would be careful in recommending Sofa Workshop to anyone in the future.

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