Just2Sofas Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

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Laura Smith's Review of Just2Sofas

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None


Bad Points

Customer Service


General Comments

The sofas I ordered from Haddon House should have been delivered on two occasions! One occasion it didn't turn up, and on the second it was never booked to be delivered. I was offered it to be couriered, but it wouldn't be delivered to my front room. I sent a letter to the MD, and I advised them of my on-going saga. 4 days later, still no response, and I'd seen another sofa which could be delivered 3 days later, so I called Haddon House and cancelled my order. A very sorry Customer Services Manager contacted me, leaving me a voicemail, telling me how sorry she was, and could they redeem themselves, was there anything they could do etc. At last!! So, I called her, expecting her to grovel!! OH NO, THEY COULDN'T POSSIBLY DO THAT! She told me she had left me a courtesy call, that she didn't have to call me at all!! I think she must have had her boss stood next to her, or her message was recorded because the change between her message and our conversation was unbelievable! I cancelled my order and it's like a weight has been lifted. I waited 4 months for absolutely NOTHING!!


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