Laura Smith's Review of Just2Sofas
20th Jun 2006
Overall Rating
- Value for money
None
Bad Points
Customer Service
General Comments
The sofas I ordered from Haddon House should have been delivered on two occasions! One occasion it didn't turn up, and on the second it was never booked to be delivered. I was offered it to be couriered, but it wouldn't be delivered to my front room. I sent a letter to the MD, and I advised them of my on-going saga. 4 days later, still no response, and I'd seen another sofa which could be delivered 3 days later, so I called Haddon House and cancelled my order. A very sorry Customer Services Manager contacted me, leaving me a voicemail, telling me how sorry she was, and could they redeem themselves, was there anything they could do etc. At last!! So, I called her, expecting her to grovel!! OH NO, THEY COULDN'T POSSIBLY DO THAT! She told me she had left me a courtesy call, that she didn't have to call me at all!! I think she must have had her boss stood next to her, or her message was recorded because the change between her message and our conversation was unbelievable! I cancelled my order and it's like a weight has been lifted. I waited 4 months for absolutely NOTHING!!
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