Miller Brothers Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 0 ratings and 7 reviews

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kingofthekippax's Review of Miller Brothers

17th Jun 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Cooker, £700
  • Layout of shop
    0 stars
Good Points

None


Bad Points

No customer service
Clueless staff


General Comments

I ordered a seven hundred pound Lofra cooker from the Miller Brothers store in Stockport. The delivery came Saturday morning. The cooker was incomplete as they had not delivered the glass lid, and to make matters worse, my wife took the delivery and was asked for a £15 delivery charge from the driver, which she paid.
I had already paid the charge when I ordered the cooker.
So, I rang the store, explained the situation to first the sales assistant, then the manager.
They told me that as the company had recently gone into administration, to get my fifteen pounds back I would have to contact the administrators. I told them that as THEY had taken my fifteen pounds THEY should be responsible for repaying the charge.
Their attitude was abysmal, and ultimately they would not change the line "you'll have to contact the administrators".
The phone call, on an 0870 number by the way, lasted about an hour.

With regards to the missing glass lid... The manager argued with me that the cookers on display didn't have glass lids, so why should mine.
I explained to him that in the Lofra brochure it states "all cookers come with glass lids". To this he replied "I've only been here two months, so I don't know".

To date I've still not got my fifteen pounds back, nor have I got my glass lid. All this hassle for a cooker that was about twenty pounds cheaper than elsewhere.

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