First Alternative Car Insurance Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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mmeg's Review of First Alternative Car Insurance

16th Jun 2006

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Customer Service
    0 stars
  • Have you made a Claim
    Yes
Good Points

Cheap, but then you get what you pay for.


Bad Points

Appalling customer service.


General Comments

My original claim began in June 2005. The other party accepted liability in March 2006. It is now June 2006, and I am still trying to get my money back from First Alternative car insurance.

To reiterate previous reviews, the First Alternative car insurance customer service and claims departments are absolutely appalling. The agents have no idea what they are doing.
Be careful that they don't push you into settling your claim if you are not at fault. I would argue they can't be bothered with the extra work involved, and would rather sit back and let you lose your NCD.

They also take forever on the phone (most of the time is spent on hold), and I've had calls lasting over 45 minutes.

They are very eager to set their debt collectors on to you and have them chase for payment, but they are very slow when paying you back what they owe.

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