halifax review

Picture courtesy of TJ Manley.

Average Ratings

Customer Service	5.1/10
Telephone Banking	4.4/10
Internet Banking	6.5/10
Local Branch	5.5/10
Cash Point Facility	6.5/10
Reviewer Rating	3.1/10
Overall Rating	3/10

26% Recommended12 out of 46 Reviews

• Overview
• Reviews
• Write your review
• Ask a Question

By Ve on 15th Jun 2006

Ve's Ratings

Overall value	0/10
Ve's recommendation

Good Points

None

Bad Points

Everything

General Comments

I will never use them again nor recommend Halifax to anyone I know. This was the worst customer service I have ever encountered in my life, and given that I am 42, it is long enough to have experienced some pretty poor service. The Halifax staff were unpleasant, unhelpful and misinformed. They would not allow me to withdraw my own money, even though I had proof of ID (passport, credit card, bills, etc). When I got home, I contacted the customer center to be told that the Halifax on London Rd, Brighton, branch had misinformed me, and that I did not require more proof of ID nor the additional signatory to be present, as the form we had filled in sufficed. I admit that I was in a dreadful mood and was less than polite myself. However, this followed my third visit to the branch, a dreadful waste of time and all to withdraw £50!

Important, please be aware that:

1. For each negative review there may be hundreds of satisfied customers.
2. None of the information is validated by Review Centre. Reviews are the opinions of the individuals concerned. All Content published is moderated to meet our Terms and Conditions.
3. We encourage companies to respond to negative reviews by using the comment facility at the bottom of the reviews.

Total Respect: +2