- Review Centre
- Finance
- Insurance
- Home Insurance
- Norwich Union Direct Home Insurance
- mburlem's review
Have a picture of Norwich Union Direct Home Insurance?, please send it to us.
Picture courtesy of Tracy.
| Customer Service | 1.4/10   |
|---|---|
| Value for Money | 2/10 |
| Overall rating | 1.8/10 |
By mburlem
on 14th Jun 2006
| Have you made a claim | Yes |
|---|---|
| Type of Cover | Contents |
| Customer Service | 0/10 |
| Value for money | 3/10 |
| Overall value | 2/10 |
 mburlem's recommendation | |
None spring to mind at present.
Following me submitting a claim, I was telephoned at home on two occasions, both at 7 in the evening from a withheld number, and by people I found it very difficult to understand.
On the first occasion I was asked for details of my claim, and I supplied those details, but I cannot be sure the caller understood me.
On the second occasion I refused to deal with the matter by phone, and asked that NU Direct write to me with their queries. I made it clear that, had I answered the caller's questions on the phone, there would be no proof of the call, or that my responses had been accurately recorded. The caller was very persistent to the point of being offensive, saying finally, that if I did not answer her questions my claim would be delayed.
At that point I finished the conversation.
I am very dismayed that a large company such as Norwich Union Direct Home Insurance uses such unprofessional and unacceptable means of dealing with its insurance claimants.
I will certainly never do business with them again!
Important, please be aware that:
mburlem's review has yet to be rated - Be the first!
Home Contents InsuranceWould you like to see a review that's not being listed?
