Creative Labs ZEN Touch 20gb Review

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Creative Labs ZEN Touch 20gb
3.7 stars
Average rating for this product is: 3.7 out of 5

From 5 ratings and 34 reviews

Thumb up 76% of users recommend this product

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goldfishinabowl's Review of Creative Labs ZEN Touch 20gb MP3 Player

14th Jun 2006

Overall Rating

0 stars
  • Value for money
    1 stars
  • Sound Quality
    4.5 stars
  • Features
    2.5 stars
  • Time MP3 Player Owned
    Over 1 Year
  • Battery Life
    4.5 stars
  • Memory
    20GB
Good Points

A great 1st time mp3, very easy to use, good battery life and great memory size


Bad Points

Freezing! I'd just about got used to the whole resetting palaver (mine froze at least once every time I used it after about a year!) when it finally froze for good and the reset button had no effect.
The buttons on the left hand side (skip, play, skip back) stopped working after a year making using it pretty near impossible to use.
But most frustrating the customer services department are really not interested in my problems and it's only one month out of warranty! In fact paying for shipping, international phone calls, and repair would cost me more than the new iPod...so it's not exactly a difficult decision!


General Comments

Great when the Zen Touch works, a totally lost cause if something goes wrong!
If you're thinking of buying one its worth checking out the discussions within the support section of Creative. In a year I've had most of these problems.
I bought it because it seemed well priced compared to the iPod's, however, my friends with iPod's are still as happy as can be, my friends with Creatives are quickly swapping for the altogether more reliable, more stylish and ultimately better priced iPod's.

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