Capital One Classic Review

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Capital One Classic
1.7 stars
Average rating for this product is: 1.7 out of 5

From 9 ratings and 70 reviews

Thumb down 34% of users recommend this product

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o2guy's Review of Capital One Classic

11th Jun 2006

Overall Rating

1.5 stars
  • Value for money
    1 stars
  • Loyalty scheme
    No
  • Used card for
    1 year and over
  • Customer service
    1.5 stars
Good Points

Good card designs, and it is a Visa, so it is accepted worldwide.


Bad Points

Customer service is awful.
They are always closed when you want to do anything.


General Comments

I have had a Capital One credit card for about a year. I made full payments every month without fail, and now, for the first time, I forgot to pay, so they have slapped a £20 charge on me for going overdue, and that has now sent me £6.50 over my credit limit, so no doubt they are going to charge me for that now too. Thanks. So, I tried to call to pay over the phone. After 10 minutes of pressing buttons to actually get to speak to a human being, I was told they were closed and to call back later. This was at 2pm on a Saturday. I then called at 12.45 on the Sunday, only to be cut off by the Indian call centre after spending 10 minutes on hold, and when I managed to get through again, I was told, you guessed it, "sorry we are now closed". Do you want my money or not Capital One?

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