capital one classic review

Picture courtesy of Nigel.

Average Ratings
Customer service3.3/10 Based on 37 ratings
Value for Money2.7/10
Reviewer Rating3.3/10
Overall Rating3.3/10 Based on 72 ratings

View Last 6 Months Only

32% Recommended20 out of 63 Reviews

Review of Capital One Classic

By o2guy Rank: 2nd Lieutenant on 11th Jun 2006

o2guy's Ratings
Used card for1 year and over
Loyalty schemeNo
Customer service3/10
Value for money2/10
Overall value3/10
no o2guy's recommendation

Good Points

Good card designs, and it is a Visa, so it is accepted worldwide.

Bad Points

Customer service is awful.
They are always closed when you want to do anything.

General Comments

I have had a Capital One credit card for about a year. I made full payments every month without fail, and now, for the first time, I forgot to pay, so they have slapped a £20 charge on me for going overdue, and that has now sent me £6.50 over my credit limit, so no doubt they are going to charge me for that now too. Thanks. So, I tried to call to pay over the phone. After 10 minutes of pressing buttons to actually get to speak to a human being, I was told they were closed and to call back later. This was at 2pm on a Saturday. I then called at 12.45 on the Sunday, only to be cut off by the Indian call centre after spending 10 minutes on hold, and when I managed to get through again, I was told, you guessed it, "sorry we are now closed". Do you want my money or not Capital One?

Important, please be aware that:

  1. For each negative review there may be hundreds of satisfied customers.
  2. None of the information is validated by Review Centre. Reviews are the opinions of the individuals concerned. All Content published is moderated to meet our Terms and Conditions.
  3. We encourage companies to respond to negative reviews by using the comment facility at the bottom of the reviews.

o2guy's review has yet to be rated - Be the first!

How have you found this review?