morgan stanley credit card review

Picture courtesy of Craig.

Average Ratings

Customer service	3/10
Value for Money	3.4/10
Reviewer Rating	3.1/10
Overall Rating	3.2/10

View Last 6 Months Only

27% Recommended14 out of 51 Reviews

0% Recommended0 out of 0 Reviews

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By JNS on 8th Jun 2006

JNS's Ratings

Used card for	0 - 6 Months
Loyalty scheme	No
Customer service	2/10
Value for money	0/10
Overall value	1/10
JNS's recommendation

Good Points

None.

Bad Points

They never call you back. They lose your payments, and then they blame you when they lose the payments, which then affects your credit rating.

General Comments

I got one of the new i24 Morgan Stanley credit cards with an annual fee of £235, which comes with a number of benefits like concierge service world wide, no commission on overseas transactions, and a new level of service like you have never experienced before. Well, they got that bit right.

Just a few months after taking this card I now regret having paid out the annual fee. The service is terrible! They lost my second payment, which I made over the phone using my debit card. It took them 3 weeks to find the payment, and despite several promises, the card remained blocked. Last week I was in Dubai. The day before I went I was promised by a supervisor that the card was now ready to go. I explained that I wanted to use the card to take advantage of the 0% commission charge. Checking into the hotel with my work associates, my card was refused. I called from Dubai and was told that they had applied the payment to my account but they had not activated it. They could not explain why!

I never managed to get to speak to a manager, as he/she was either out, on the phone or not available. There were several promises that a manager would call back, but that never happened either. Finally, I got my card unblocked and received an offer of compensation of £50. Well, I say offer, but I had to call, as yet again Morgan Stanley failed to call me back. I think this is an insulting offer, but I just want to put the whole thing behind me now, though I will be amazed if the £50 appears on my card.

As for the concierge service, when calling from Dubai a stroppy young man on the phone asked if I had other cards, I replied yes and then asked what would happen if I did not. His reply - I can't answer that as it is a hypothetical question!

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Total Respect: 0