Virgin Mobile www.virginmobile.com Review

Watch this item
2.3 stars
Average rating for this product is: 2.3 out of 5

From 5 ratings and 27 reviews

Thumb down 44% of users recommend this product

Best Price: £FREE !

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item

entropy49's Review of Virgin Mobile www.virginmobile.com

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Customer service
    Poor
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    Virgin Mobile Slider Phone/Top-up
  • Delivery
    On time

I purchased a VM phone from Virgin Mobile as a mother's day gift for my mother. The phone was never able to be programmed. They had me send it back to them, and they said they would send me a new phone. FedEx picked up the phone, but I had to contact Virgin Mobile to find out when they would be sending the new one. They said that the order was never placed, so they placed another order for the new phone and said that I would be getting it within 2 days, and that I could call back the next day to get a tracking number for the new phone. When I did so, they again said that there was never an order placed, and yet again they placed an order for the new phone. I told them that I just wanted my money back (they have the money that I spent on the phone, and for the initial service that I have never been able to use). They said that they have made it right and that I should have the phone in another 2 days. I have yet to use a phone or the service after 6 weeks. They still have my money and I have no phone.


Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

entropy49's review has yet to be rated - Be the first!

How helpful did you find this review?


Compare Prices for Virgin Mobile www.virginmobile.com

Compare all prices