Virgin Mobile www.virginmobile.com Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 5 ratings and 27 reviews

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entropy49's Review of Virgin Mobile www.virginmobile.com

6th Jun 2006

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Customer service
    Poor
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    Virgin Mobile Slider Phone/Top-up
  • Delivery
    On time

I purchased a VM phone from Virgin Mobile as a mother's day gift for my mother. The phone was never able to be programmed. They had me send it back to them, and they said they would send me a new phone. FedEx picked up the phone, but I had to contact Virgin Mobile to find out when they would be sending the new one. They said that the order was never placed, so they placed another order for the new phone and said that I would be getting it within 2 days, and that I could call back the next day to get a tracking number for the new phone. When I did so, they again said that there was never an order placed, and yet again they placed an order for the new phone. I told them that I just wanted my money back (they have the money that I spent on the phone, and for the initial service that I have never been able to use). They said that they have made it right and that I should have the phone in another 2 days. I have yet to use a phone or the service after 6 weeks. They still have my money and I have no phone.

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