Have a picture of Hotpoint FFA90 Fridge Freezer?, please send it to us.
| Ease of Use | 5.1/10  |
|---|---|
| Durability | 1.7/10  |
| Style | 6/10 |
| Service & Support | 1.2/10 |
| Value for Money | 1.2/10 |
| Reviewer Rating | 1.4/10 |
| Overall Rating | 1.4/10 |
By sifly on 6th Jun 2006
| Owned Product For: | More than 1 year |
|---|---|
| Special Features | Not supplied |
| Ease of Use | 8/10 |
| Durability | 6/10 |
| Style | 7/10 |
| Service & Support | 0/10 |
| Value for money | 2/10 |
| Overall value | 3/10 |
 sifly's recommendation | |
The Hotpoint FFA90 fridge freezer is fine. Lots of space and the freezer draws are nice and deep.
However, the customer service at Hotpoint is diabolical if anything needs fixing. Although you get "free replacement parts for up to 5 years", it costs £96 for an Hotpoint specialist to come out and check out the problem.
After 14 months of buying it, the fan on our one started making a terrible noise. We were told it was due to not defrosting the freezer as ice had built up in the fan. The manual states "completely eliminates the need to defrost". We paid £96 for someone to defrost an area that we wouldn't have been able to get to anyway. 9 months later the same problem occurred..£96 please. 10 months after that the same problem occurred, finally the "specialist" says the whole thing it needs replacing, unfortunately the best that can be offered is for us to pay another £250 "concession" for a replacement.
So the product is frost free and eliminates the need for defrosting - don't believe it.
You get free parts for 5 years - only after paying £96 a visit and even then they wont replace the part.
Customer service? Not even an apology that their machine is not as described.
sifly's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
