Kodak EasyShare DX6340 Review

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Kodak EasyShare DX6340
3.3 stars
Average rating for this product is: 3.3 out of 5

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2shane's Review of Kodak EasyShare DX6340

3rd Jun 2006

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Takes nice pictures.


Bad Points

See below.


General Comments

The build quality of the Kodak EasyShare DX6340 digital camera is garbage - very flimsy construction. The software is useless, and it is rigged by Kodak and Apple Quick Time. They give you the basic software and then pressure you to upgrade to the premium software. This racket is supported by the firmware being set to only take movies in MOV format, and the files after full conversion in to AVI (RADTOOLS) and then WMV, with almost no discernible loss of video or sound quality, compress down to 1/7th their size.

Online registration is terrible, as "registering for warranty" also means that not only do you have to fill out a 72 question market research survey where you have to answer all the questions; then your details DO get shared amongst all of the Kodak branches and their affiliates - so Kodak and their affiliates then start spamming. The opt out is a JOKE, meaning that you have to then opt out of every separate affiliate and department.

The customer service under warranty is absolutely appalling.

In a technical sense, the camera is very good. The build quality is junk, the software is sleazy and inadequate, and Kodak should be ashamed of themselves!

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Members' Comments on2shane's Review

  • Pinza7 on 26th Feb 2007

    Shane is spot on! After just 12 months of careful ownership, the zoom lens on my Kodak EasyShare DX6340 digital camera jammed solid and would not retract, indicating poor build quality. Initially, Kodak didn't want to repair the camera under warranty, but after I threatened to see the local Trading Standards officers, Kodak relented.

    The Kodak software was also very 'iffy' to begin with, but at least I was able to transfer pictures from my DX6340 to my computer, even if I did have to close everything down first and restart. Then came the invitation via an unsolicited e-mail for me to install the fantastic, world-beating (?) version 6.2 of their Easyshare software, which, it was claimed, would solve everything.

    After downloading Kodak's new software, I couldn't even get the thing to recognise its own hardware in the form of my DX6340 camera, let alone transfer pictures to my computer!

    Kodak aim to respond to a reported problem within 24 hours. After a week, many e-mails to Kodak, and threats of court action if they did not respond, I finally had an engineer call me from South Africa, and we spent over 1 1/2 hours going through everything we could to see where the problem lay. The engineer finally gave me access to a programme www.kodak.com/go/clear which removed every last vestige of Kodak software from my computer. At his behest, I then installed the older version 5 from www.kodak.com/go/ess5 and guess what? It works fine.

    Despite my proving that Kodak's new software is junk, they maintain the fault lies with Microsoft which is patent nonsense. If version five works, yet version 6 doesn't, it can hardly be down to my computer.

    I am due to upgrade my camera just as soon as the other half lets me have the money. I was considering buying the Kodak P712, but I think I may opt for the Panasonic DMC FZ7 instead, because I feel I can no longer trust Kodak's merchandise.