ing direct internet banking www.ingdirect.com review

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Average Ratings
Ease of Use7.6/10 Based on 38 ratings
Value for Money7.2/10
Reviewer Rating6.6/10
Overall Rating6.1/10 Based on 53 ratings
60% Recommended26 out of 43 Reviews

Review of ING Direct Internet Banking www.ingdirect.com

By chilipepper Rank: Lance Corporal on 31st May 2006

chilipepper's Ratings
Used service for0 - 6 Months
Ease of Use3/10
Value for money5/10
Overall value0/10
no chilipepper's recommendation

Good Points

None worth mentioning.

Bad Points

Transaction time too long.
Web application sucks.

General Comments

I made a transfer from ING Direct internet banking to my checking account, but they switched the transaction and tried to transfer money from my checking to the ING account. I know they switched it. I needed to put money in my checking account to cover some checks. Then they tried to make me feel dumb. Well, I was dumb. I did not print out the confirmation page, so I do not have proof. My checking account got overdrawn and I had to pay an NSF fee.

I could have made the mistake, yes, but I doubt it. Thanks, but no thanks. The interest rates are not good enough to deal with the hassles they put you through for your own money!

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5 Comments on Review by chilipepper for ING Direct Internet Banking www.ingdirect.com

  1. Elricardo Rank: Major on 1st Jun 2006

    This sounds like a review based on a single bad experience. I've been using ING for a few years and have found it very user friendly. The interest rate has fallen recently but you can't expect top rates without personal risk, of which there is none with ING. I'll agree the web site isn't the slickest I've used but it serves its purpose adequately.

  2. ivan1890 Rank: Major on 1st Jun 2006

    I agree. My experience was that large transfers out of my Ing account sanctioned by me on the internet never ever went out. In every case I had to telephone the company to complain and then sort each problem via an expensive telephone call to Ing.

  3. chilipepper Rank: Lance Corporal on 1st Jun 2006

    Yes, one quantifiable bad experience, but overall not happy with the service, or their practices. Everyone is different, what is working for you is NOT working for me. Interest rates is not my only deciding factor, I need a little more for my money. Thanks.

  4. Elricardo Rank: Major on 1st Jun 2006

    Fortunately the site shows an average score in each area, I think this proves that ING offer a quality product. You mention in your review that it was possible the error was yours anyway? This tempers your critique somewhat.

  5. Big Fan on 13th Jun 2006

    If this terrible thing happened, what was done about it? Did ING correct the problem? It's sounds like "too bad, so sad". I'd like to see some explanation before I refer others.



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