O2 www.o2.co.uk Review

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O2 www.o2.co.uk
2.6 stars
Average rating for this product is: 2.6 out of 5

From 1 rating and 9 reviews

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chiedza's Review of O2 www.o2.co.uk

26th May 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Poor
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    Nokia N9,1 �149.99
  • Delivery
    Still waiting
Good Points

Relatively user friendly website


Bad Points

Where do I begin?


General Comments

On Tuesday I placed an online order with O2 www.o2.co.uk for the new Nokia N91.

I was given options of when I wanted the phone delivered. I chose to have it delivered any time on Friday, as that was a free delivery option.
Here I am on Friday morning, sitting at home not getting paid (I am an hourly paid worker and I have taken the day off for this).
I opened my e-mail, and lo and behold: "We regret to inform you that the items you have ordered from us are currently out of stock". At 9am on the day of delivery, what is the purpose of this e-mail? Although I myself could not find it anywhere on the site, O2 claim to have a stock checking facility on their website. How complicated would it be to integrate this with their order form to stop people wasting valuable time taking days off waiting for unavailable products?

Furthermore, their e-mail goes on to claim that I can track the progress of my order, online, by logging in and following the instructions in the e-mail. No such facility is available when you follow those instructions. As a result, you end up having to phone customer services to find out what's going on. After 10 minutes on hold, you go round and round in circles with the incredibly calm and polite (but entirely unhelpful) customer service staff. 25 minutes, and £10 (phone call cost) later, I am no closer to having a phone. I am £170 worse off for having taken the day off work, and if I still want the phone through O2, I shall have to take yet another day off work with no guarantee that the phone will be delivered then, either.
Delightful.

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