BT Broadband Voice www.bt.com/btbroadbandtalk Review

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3.3 stars
Average rating for this product is: 3.3 out of 5

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Ldoone's Review of BT Broadband Voice www.bt.com/btbroadbandtalk

23rd May 2006

Overall Rating

1.5 stars
  • Value for money
    1.5 stars
Bad Points

Expensive in comparison with other providers


General Comments

BT Broadband Voice advertising/promotional material is not as clear and 'up front' as it could be. Read the Terms & Conditions and all small print before you purchase!

The BT Voyager 2500v router is only free to 'new', not existing customers. When I questioned this (at the online sign-up stage) I was directed to an asterisk * in the promotional material, which is apparently there to direct potential customers to the 'terms and conditions" relating to the particular item/promotion.

I cancelled my order as I didn't agree with the somewhat misleading manner in which BT ran it's sales/promotion campaign.

I kept the BT Voyager 2500v, but BT Customer Services have been of little help during my attempts to find out about this routers 'usability' with other service providers.

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