Ldoone's Review of BT Broadband Voice www.bt.com/btbroadbandtalk
23rd May 2006
Overall Rating
- Value for money
Expensive in comparison with other providers
General Comments
BT Broadband Voice advertising/promotional material is not as clear and 'up front' as it could be. Read the Terms & Conditions and all small print before you purchase!
The BT Voyager 2500v router is only free to 'new', not existing customers. When I questioned this (at the online sign-up stage) I was directed to an asterisk * in the promotional material, which is apparently there to direct potential customers to the 'terms and conditions" relating to the particular item/promotion.
I cancelled my order as I didn't agree with the somewhat misleading manner in which BT ran it's sales/promotion campaign.
I kept the BT Voyager 2500v, but BT Customer Services have been of little help during my attempts to find out about this routers 'usability' with other service providers.
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