Capricorn www.capricorn-wedding.co.uk Review

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2 stars
Average rating for this product is: 2 out of 5

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andie69's Review of Capricorn www.capricorn-wedding.co.uk

17th May 2006

Overall Rating

2 stars
  • Value for money
    4 stars
  • Customer service
    Poor
  • Quality of website
    4 stars
  • Goods purchased & cost
    dress £110
  • Delivery
    On time
Good Points

Nice website, friendly service when everything ok, mail order service.


Bad Points

Extremely patronising when things go wrong, failure to abide by trading standards laws.


General Comments

I purchased a dressy bridesmaid dress in white from www.capricorn-wedding.co.uk to be used as my wedding dress in a civil ceremony. I decided to go with this company as they were basically the cheapest because they offered mail order service. When the dress arrived there was what looked like a black mark showing through the lining at the bust. My wedding was 4 weeks away so i was beginning to panic as because the mark was on the lining i was advised that dry clean would not remove it. After contacting capricorn they told me to return the dress to see what they could do. I returned the dress and decided that when they received it - if it could be fixed i would travel from glasgow to carlisle to have the dress fitted. However when i contacted them they said they would get back to me - but come the following day i had to contact them to be told they had sent the dress back to me and the problem had been a bit of fluff trapped in the lining that they removed. As the dress had been sent back already i never asked about the fitting but when i asked if the Post and Packaging would be refunded their attitude was really horrible and they went on about how i got the dress for £110 - which was the price they had quoted - but because it was £159 to buy non-mail order that this somehow meant i was not entitled to the refund on the P&P. They also seemed annoyed that it was a bit of fluff - and not a mark - as if this should make a difference to me - as really all you could see was what looked like a dirty mark showing through. To be honest the cost of the P&P isn't the issue - it was their horrible attitude that was. It just left me feeling that if you want to buy from this company be sure to have plenty of cash to be ensured a decent service. Too late now - but I would advise anyone planning a wedding never to buy your main items online - for although you do also get some great service - when you experience the not so good it really does taint the run up to your day.

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