Stansted Airport, Crown Parking Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

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mwgill's Review of Stansted Airport, Crown Parking

16th May 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Suitability
    0 stars
  • Effectiveness
    Poor
Good Points

They collected the car on time.


Bad Points

Everything else... No car return and poor customer service.


General Comments

There are plenty of better valet parkers than Stansted Crown Parking. BSFC and Easy Park and Go are two we have used with better service.

We booked valet parking with Crown. When we returned at 12 midnight they did not answer the phone and it went to the answer phone. e continued trying for an hour, but there was no reply or response to messages. No car, no back up number. Please note they have our contact details and mobile number. They claimed it was an inexplicable phone line problem. We caught a Taxi home at our cost of £50, and we only managed to contact them at around 7.00am. They delivered the car home, but not until 11.00am, so I could not use it for work that day.

We made a reasonable request for a refund and our taxi fare. Response - silence. Note: There was no address on the web site, only phone numbers. Despite 2 weeks and several emails - silence.

I suspect they have over-stretched themselves, and they can be cheaper on short periods, but they are poor value in terms of reliability, and they have the worst customer service I have experienced.

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