Dolcis Review

Watch this item
1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 30 reviews

Thumb down 30% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


shales's Review of Dolcis

14th May 2006

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Quality of service
    0.5 stars
  • Goods purchased & cost
    Shoes, £20
  • Layout of shop
    1.5 stars
Good Points

Nice shoes


Bad Points

Staff and management attitude


General Comments

My daughters took a pair of shoes back to Dolcis in Chester and they were told that they needed a receipt and their mother to get vouchers back (despite the sign on the wall saying they did not). I went back a week later and got the vouchers no problem. The person next to me in the queue had some shoes in a terrible state after one days wear, and the manager was being most unhelpful and refusing to refund. I intervened and was asked what business was it of mine? To which I replied that I was a customer. No concept of customer service at all.

On returning home and checking our bank account, I found that our original shoe purchase of £20, which had been with vouchers, had also been charged to my wife's Visa card. It was too late to do anything, as they had kept the receipt when returning my vouchers!
Is this company policy or a local problem?

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

shales's review has yet to be rated - Be the first!

How helpful did you find this review?