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- Italianstallion's review
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| Quality of service | 2/10   |
|---|---|
| Layout of shop | 3.9/10 |
| Value for Money | 5.4/10 |
| Reviewer Rating | 2.8/10 |
| Overall Rating | 2.8/10 |
By Italianstallion
on 8th May 2006
| Goods purchased & cost | Lighting |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 5/10 |
| Value for money | 8/10 |
| Overall value | 0/10 |
 Italianstallion's recommendation | |
I bought an end of line product so I got it at bargain basement price
They want to surcharge me for using a credit card
They don't do exchanges for faulty items (only refunds)
I went to Ikea in Croydon and bought some lighting for the boys bedroom.
I found some end of line fittings so I bought three of them. When I got home and opened the boxes I found that two of them were broken. Not being near to the store I had a bee in my bonnet, so I had to go and exchange the faulty lights.
On arrival in store they told me that they didn't exchange faulty goods. I had to queue up at customer services and get a refund, then I had to go back into the store to buy new fittings.
I ask you; in this modern day ... THEY REFUSE TO DO EXCHANGES? ... What a load of twaddle!! I queued up for just over an hour for a refund. They were quick enough to sell me faulty goods, but took their time to refund my money, and to top it all, they charged me a surcharge as I used my credit card. When I quizzed the store, their reply was "it is to cover the handling fee of processing the card". What a cheek! They are a global brand, and that's really taking the biscuit!
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