Chris Bevan's Review of NTL
5th May 2006
Overall Rating
- Value for money
Cheaper than getting separate Sky and phone line...
Bad Points
...That was until Freeview came on-board
General Comments
NTL have very bad customer service staff who LAUGH at you if you have a problem. Overcharge. Change pricing out lay without notification. Wouldn't set up a direct debit after 5-6 attempts, and still charged me the non-DD premium of £2 per month. Wouldn't change my wife's name on the account after we married until a year later, during which time they sent her a letter not using her correct title - not Miss or Mrs, but LORD.
Couldn't explain anonymous charges on our bill, but didn't revoke those charges.
Put our account into the hands of debt collectors without even trying to resolve the problem. Cut off our phone line, and then sent numerous letters asking us to phone them!?
And there's more.
Oh, one small redeeming factor, the guy that installed the line was very nice and polite!!
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