Ashley Furniture Bedroom Suite Review

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cyberchanel's Review of Ashley Furniture Bedroom Suite

4th May 2006

Overall Rating

0 stars
  • Value for money
    1 stars
Good Points

None


Bad Points

Horrible customer service


General Comments

I ordered a bedroom suite from Ashley Furniture of Raleigh three weeks ago. They called and changed my delivery date on Tuesday afternoon, the day before it was supposed to be delivered.

Then someone else called around 8:30pm to tell me that it actually came in, and they would be delivering it on Wednesday on schedule between 1 and 6. I took the day off so that I could wait for my furniture to be delivered. Around 6pm no one had showed up. I called the store and they said give them a little more time, and I was told that they had a lot of deliveries. I had already moved everything out of my room. My husband and my clothes were everywhere in our closet, and on the floor so that we would have room for everything to be setup.

8:50pm rolls round and still no delivery. I called the store once more, and they said that the truck was on its way, and to give them a little more time. 11pm, and still no delivery, so I called the office and left a message. The manager finally decided to call back at around 11am on Thursday morning to tell me that the furniture never arrived. She tried to say that she didn't know who called me, and I told her it came from their office. The same number she was calling me from.

She acted as if she didn't care. Then she said that they have removed my setup fee. I lost more than that by staying home waiting for their delivery truck. Now I have to wait until Saturday, even though I was going out of time, but once again I have to schedule around them for a delivery that should have been here last Wednesday.

I will never buy from them again!

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