rebeccagilhespy's Review of HSBC Current Account
2nd May 2006
Overall Rating
- Customer Service
- Ease of use
None
Bad Points
Awful bank
General Comments
HSBC are too big. They don't know what is going on, and they don't seem to care. I banked with HSBC since I left school (15 years ago). I went on holiday for 2 months and made use of my internet banking over the time I was abroad. I returned to find that they "could not get in touch with me" and had closed my account down!!! I was furious!! If you have a complaint you will be referred to India or Germany, and these people do not have a clue what is going on.
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Members' Comments onrebeccagilhespy's Review
ivan1890
on 3rd May 2006
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This complaint is reflective of the level of service currently provided by so many particularly major ‘UK’ businesses! Our various governments have failed to protect genuine UK industry and commerce and have vigorously endorsed lower education and training standards within an escalating spiral of madness. Companies now principally rely on computers (not people) and have to compete with overseas companies who inter alia pay their workers for example thirty pence per hour. Whilst I mean absolutely no disrespect to foreigners – this country will very soon totally depend on overseas workers working for pitifully low wages. Incidentally, speaking of HSBC – my wife recently had her SWITCH card refused because it had expired. Her card has a stated expiry date of 05/06 and ‘bounced’ on 1st May! Fortunately she had enough cash to pay, but could have easily been stranded penniless! Her new card has yet to arrive. My card likewise expired but a new one has been received today 03/05/06. (Any slashes inserted into this text are not done by me but accidentally by the site’s computer).