Stansted Airport, Crown Parking Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

From 0 ratings and 18 reviews

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dawnhoward's Review of Stansted Airport, Crown Parking

25th Apr 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Suitability
    2.5 stars
  • Effectiveness
    Good
Good Points

Appears to be a reasonable price.
Easy to book online.


Bad Points

Terrible customer service.


General Comments

Unfortunately, the Stansted Crown airport parking website does not allow you to check the price of the booking before they take the payment, which had increased by the time the payment was processed.

Secondly, as our flight was diverted to Gatwick and we needed to change our collection times, I called to advise them, and was offered a slot to pick up the car the next day which I took.
On arrival at the airport I called as instructed, and I was told there was no booking; it wasn't even in the book, and that I should have phoned to confirm, even though I had only booked it 10 hours earlier. The girl was very rude and actually told me I was a liar. She believed her member of staff over me. I asked who she was and she said she was the owner of the business. I suggested (as I had driven 50 miles) that I pick up the car from their compound, but she said no way. I had no choice if I wanted the car back, to wait for 5 and a half hours. Under no circumstances would I ever use this company again.

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