A Plus www.aplus.net Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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jonmc12's Review of A Plus www.aplus.net

24th Apr 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Content
    0 stars
Bad Points

Too much downtime;
Terrible, terrible customer service;
Lies and deception throughout marketing material


General Comments

Aplus.net review

I have a folder in Outlook where I keep 3 things:

1) the alerts sent to me from www.Montastic.com - this tells me when the server hosted by aplus.net goes down.

2) my correspondences with support@aplus.net, letting them know that my server is down.

3) My correspondences with the FTC and Better Business Bureau.

There are 127 messages in this folder since September 2005. That pretty much says it all about my experiences. 99.5% uptime guarantee - flat out lie. Possibly the worst customer service I have ever encountered in founding 3 different companies.

But what about others? I would encourage you to look at the profile for aplus.net, under their corporate name Abacus America:

"The Bureau processed a total of 237 complaints about this company in the last 36 months, our standard reporting period. Of the total 237 complaints in the last 36 months, 46 of those were closed in the last 12 months."

Now, the BBB says they process about 12k complaints per year (as per recent email from them). By my math this means that Aplus.net accounts for 0.6% of ALL BBB complaints. They don't look to good on the FTC site either.

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