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- chasesucks's review
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| Customer service | 1.2/10   |
|---|---|
| Value for Money | 0.9/10 |
| Reviewer Rating | 0.8/10 |
| Overall Rating | 0.8/10 |
By chasesucks on 19th Apr 2006
| Used card for | 1 year and over |
|---|---|
| Loyalty scheme | No |
| Customer service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 chasesucks's recommendation | |
None
Customer service is absolutely horrendous
I signed up for a credit card to get a promotion Chase Bank were offering, and they never sent me the items. I called for 3 straight YEARS to follow up, and I was told they would document it. I could never speak to a manager. I could never speak to the promotions/marketing department, and I could never get it resolved. I called. I wrote letters. I sent emails. faxed. Finally, I told them fine, offer me something, anything, any promotion they are currently running, if they claim they can't find a record of my signing up for the original one. To this day, I still have not received anything, except frustration and anger at the worst credit card company ever!
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