Debenhams Direct Review

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0.4 stars
Average rating for this product is: 0.4 out of 5

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garypochin's Review of Debenhams Direct

15th Apr 2006

Overall Rating

0 stars
  • Value for money
    0.5 stars
Good Points

Nice website to look at!


Bad Points

Customer service


General Comments

I ordered a white bathroom cupboard from Debenhams Direct to match a linen basket bought from the store in the same range, but when it came it was grey!! I must be one of the lucky ones, because I did get through to UK customer services, but unfortunately she didn't seem to think there was much of a problem with that. I have sent it back, but 2 weeks later there is still no sign of a refund (the money went out of my account on the same day - no surprises there).

I only wish I had read these reviews first.

It's not so much the problems with the products and delays etc. We all know stuff like that can happen, but the shear 'couldn't care less' attitude and their unwillingness to put it right is awful.

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