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- catherina davies's review
| Customer Service | 5.8/10  |
|---|---|
| Value for Money | 5/10 |
| Reviewer Rating | 5/10 |
| Overall Rating | 4.3/10  |
By catherina davies
on 12th Apr 2006
| Have you made a claim | Yes |
|---|---|
| Type of Cover | Contents |
| Customer Service | 4/10 |
| Value for money | 1/10 |
| Overall value | 2/10 |
 catherina davies's recommendation | |
I have been a customer of Prudential Home insurance for years and I have never claimed until now. I think the way my claim has been handled is terrible. I am chasing them up constantly. I've been without a TV for over two weeks now, and with the bank holiday approaching, we will be going into the third week and on to the fourth. I am constantly being told different stories as to why we are still waiting. When I am eventually paid I will be changing insurance companies.
Very bad customer care when paying out, but very good customer care when taking my money.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 1 | 0 |
Total Respect: +1
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